top of page

FAQs

We want to ensure that you have a great experience shopping at Duke & Snow. Therefore, we created a frequently asked questions page to help you get all the answers you need. However, if you still can’t find your answer, please contact us at hello@dukeandsnow.com . We will be happy to assist with any enquiries. Response rates vary between 1 to 2 days.

How can I make an order?

Our website is open 24hrs. To order, add the item to your cart and select the “checkout” button then follow the instructions to enter your shipping details, payment information and any comments you want to add. If you have any question or problem, do not hesitate to contact us at hello@dukeandsnow.com . We will contact you back as soon as possible.

What type of payment do your accept?

We accept payments by credit card.

When will my order be shipped?

Orders are shipped only on business days: Mondays- Fridays, excluding public holidays. 

Do you ship outside Switzerland?

Yes, we ship worldwide. For international orders, we recommend shipping with a tracking number (extra cost applies).

How long does it take for me to receive my order?​​

  • Deliveries within Switzerland usually takes 2 to 5 working days to be delivered to the destination, the time frame depends on the location. 

  • International deliveries on average can take up to 2-3 weeks. However, this really depends on the final destination, some deliveries may take less time and others may take longer.  

  • Any delays once orders have been dispatched are beyond the control of Duke & Snow.

How much does shipping cost?

  • We offer FREE SHIPPING for any order above CHF50 for Switzerland.

  • For orders within Switzerland we offer two shipping options, priority shipping and standard rate. If you would like to add tracking to your parcel, extra cost applies. 

  • For international orders, the shipping cost will depend on the destination. Shipping prices for orders are calculated at checkout.

  • For international orders, consignment tracking is offered but extra cost applies . 

Which carrier do you use?

At the moment we are only using Swiss Post for national and international deliveries.

How much duty will I have to pay?

Unfortunately, we are unable to estimate duties and taxes as the cost will vary by country. Please be advised that the customer is responsible for all duties, taxes and customs charges that may apply.