Returns and Info
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Returns and Refunds policy
Any returns need to be shipped within 30 days of receipt by return post for a size exchange or change of mind, only if the products:
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Have not been used or worn.
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Are not soiled or damaged, and have not absorbed odours.
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Have their original tags attached.
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Are returned in their original packaging.
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Were not discounted or sale items.
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Were not received as a prior exchange.
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We highly recommend that you try our products indoors, in case you will want or have to return or exchange the item.
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Customer is responsible for all shipping fees for the return and shipping of the new item(s).
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We are sorry but we are unable to accept any exchanges or returns from our sales items.
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For more information on our return and exchange policies, please kindly visit our terms and conditions page.
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Exchanges and Returns
Please kindly allow around 5 business days for your exchanges and returns to be processed once received at our warehouse.
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We are more than happy to exchange an item and issue you a credit note if you had a change of mind or if the size is wrong.
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Refunds
Unfortunately, we are unable to provide a refund if you had a change of mind or the sizing is not correct. However, we are more than happy to issue you a credit note.
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We can only issue a refund if the product is faulty and only after we received the return item, and the inspection process is completed.
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Please note WE DO NOT REFUND ITEMS ON SALE OR DISCONTINUED ITEMS. WE DO NOT OFFER REFUNDS DUE TO CHANGE OF MIND OR ITEMS NOT FITTING YOUR PET.
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Returns and Exchanges process:
If for any reason you would like to return or exchange your item, please kindly send an email to hello@dukeandsnow.com with the following information:
1) Your full name
2) Address
3) Order number
4) Reason for return
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If you have any questions at all, please feel free to contact us via email hello@dukeandsnow.com and we will be more than happy to assist you.
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